Get your answers here to common questions about Easeebuy, including how to search about products, promotions, payment, delivery, etc
General FAQ
How to start?
To start buying through Easeebuy, just register an account with us. You can use SingPass for a hassle free registration. Register on EaseeBuy
What information is retrieved from Singpass during the registration process?
When you use SingPass to register an account with Easeebuy, you will only approve the retrieval of your name, email and contact number for the registration process. No other details will be requested from the user. However, if you choose to buy our products in instalments, we will require you to allow us to retrieve more details from your SingPass to expedite the approval process on your instalment.
Who can buy through Easeebuy instalment plan?
Purchases made through Easeebuy are only available to Singaporeans and PR aged between 21 to 65 years old. We will consider opening up to customers with S Pass, E Pass or work permit holders in the near future.
How do I pay for my purchases?
We accept all main modes of payment including Visa, Mastercard etc.
What if I do not have a credit or debit card? Can I still buy through Easeebuy?
Yes, you can. All you have to do is to make your purchases through instalment and submit your application for your purchase by filling in your SingPass. Once your purchase is approved, you will get a confirmation email and your purchases will be on the way.
Why is the instalment price different from the list price on Easeebuy?
The instalment price includes delivery fees, insurance, interest and admin fees levied on your purchase. Since we are helping you to stretch your purchase over a period of time, there is a cost on credit incurred by us and we have to pass the cost to you.
I have not received my purchases./I have issues with my purchases./I have other enquiries.
You can email us at [email protected] or Whatsapp us only at +65 97829993. Leave down your name, contact number and your order number. We will get back to you as soon as we can.
How do I receive my purchases?
All purchases will be delivered to the Singapore address correctly stated by the customer so customer must ensure that they fill in the address accurately.
Can I return my purchases?
Once the purchases are delivered and are accepted in good condition and with the purchases unpacked, we do not allow the return of goods.
EaseeBuy Logo and Brand
Is Easeebuy a trademarked Logo?
Yes, our logo is registered and trademarked in Singapore here