FAQ

Get your answers here to common questions about Easeebuy, including how to search about products, promotions, payment, delivery, etc

General FAQ

How to start?

To start buying through Easeebuy, just register an account with us. You can use SingPass for hassle free registration. Register on EaseeBuy

What information is retrieved from Singpass during the registration process?

When you use SingPass to register an account with Easeebuy, you will only approve the retrieval of your name, email and contact number for the registration process. No other details will be requested from the user. However, if you choose to buy our products in instalments, we will require you to allow us to retrieve more details from your SingPass to expedite the approval process on your instalment.

Who can buy through Easeebuy instalment plan?

Purchases made through Easeebuy are only available to everyone aged between 21 to 65 years old. For S Pass, E Pass or work permit holders can only apply 6 months and 12 months.

How do I pay for my purchases?

Payment Advice We offer several convenient ways for you to make your payment: 1. Website & Mobile App (Recommended) Log in to our official website or mobile app and select your outstanding order. Simply press "Online Payment" and the system will automatically generate a QR Code for instant settlement. Important notes: Don’t make payment by PayNow UEN to Hitpay. 2. PayNow (UEN) UEN: 202018026H 3. Bank Transfer Bank: OCBC Bank Account Number: 601-249287-001 Important: For manual transfers (PayNow/Bank Transfer), please indicate your order number when making the payment and upload your payment receipt through our app or portal to ensure your account is updated promptly.

What if I do not have a credit or debit card? Can I still buy through Easeebuy?

Yes, you can. All you have to do is to make your purchases through instalment and submit your application for your purchase by filling in your SingPass. Once your purchase is approved, you will get a confirmation email and your purchases will be on the way.

Why is the instalment price different from the list price on Easeebuy?

The instalment price includes delivery fees, insurance, interest and admin fees levied on your purchase. Since we are helping you to stretch your purchase over a period of time, there is a cost on credit incurred by us and we have to pass the cost to you.

I have not received my purchases./I have issues with my purchases./I have other enquiries.

You can email us at [email protected] or Whatsapp us only at +65 8068 1181. Leave down your name, contact number and your order number. We will get back to you as soon as we can.

How do I receive my purchases?

All purchases will be delivered to the Singapore address correctly stated by the customer so the customer must ensure that they fill in the address accurately.

Can I return my purchases?

Once the purchases are delivered and are accepted in good condition and with the purchases unpacked, we do not allow the return of goods.

How about the payment? By day?

Payment is by monthly and you can choose the tenor when you check out.

How to get my agreement?

You must email to [email protected] and send with your details example : your name , order number.

How long does approval and delivery take?

Approval will take 1-2 working days while delivery will take 3-5 working days for non-peak periods. Subject to changes if instalment application is made during peak periods.

Can I apply if I do not have income?

We regret that we are unable to accept any application from applicants who are unemployed, hence your application will be rejected if you do not have any income.

How to apply for an Easeebuy installment plan?

Step 1: create and sign up an account using a valid email and a Singapore registered mobile phone number at www.easeebuy.com.sg Step 2: select the products that you want and checkout under Easeebuy instalment. Step 3: select the tenor (6/12/18/24) months instalment. Step 4: verify and apply for the instalment using your Singpass. Step 5: Complete the information form. Please note that when the order status shows as "pending," it means your application is complete. We will contact you directly if any additional documentation is required.

Can I use Easeebuy more than once?

Yes. Existing customers with a good repayment history may be eligible for future purchases, subject to assessment and approval.

What happens if the product I purchased is defective?

Product warranty, repair, exchange, and refund matters are handled by the merchant according to their policies. Your financing agreement remains subject to its terms and conditions.

Can I transfer my instalment plan to someone else?

No. Financing agreements are personal and cannot be transferred without prior written approval.

What if I lose my job after purchasing?

Contact our customer service team as soon as possible. We may be able to discuss available repayment options depending on your circumstances.

Can I increase my approved financing amount?

Additional financing requests are assessed separately and are subject to approval.

Why was I asked for additional documents after submitting my application?

Additional verification may be required to confirm identity, income, employment, or other information provided during the application.

Will my instalment amount ever increase during the agreement?

No. Your monthly instalment amount remains fixed unless otherwise stated in your agreement.

Can I purchase from different merchants using Easeebuy?

This depends on your approved credit facility and the participating merchants within the Easeebuy network.

What happens after I complete all my payments?

Your account will be updated to reflect that the financing agreement has been fully settled.

Can self-employed individuals apply?

Yes. Self-employed applicants may apply and may be required to provide additional supporting documents.

Pre-Approved Credit Account FAQs

What are the benefits of a pre-approved credit account?

Eligible customers can enjoy faster checkout and reduced paperwork for future purchases.

Does my pre-approved credit limit expire?

Credit limits may be reviewed, adjusted, suspended, or withdrawn based on account activity and risk assessment.

Can I choose how much of my credit limit to use?

Yes. You may use part or all of your available limit, subject to approval and merchant participation.

Will my available credit increase after repayments?

As repayments are made, your available credit may be restored according to your account terms.

Merchant FAQs

How can Easeebuy help increase my sales?

Offering instalment payment options can help customers afford larger purchases and improve conversion rates.

Does Easeebuy handle customer credit assessment?

Yes. Easeebuy manages the financing assessment process, helping merchants focus on sales and customer service.

Are there any setup costs for merchants?

Setup requirements and fees depend on the partnership arrangement. Please contact our team for details.

Can Easeebuy be offered in-store and online?

Yes. Depending on the integration method, Easeebuy can support both physical retail and online transactions.

Can small businesses partner with Easeebuy?

Yes. We welcome enquiries from businesses of various sizes, subject to onboarding requirements.

Trust & Security FAQs

How does Easeebuy prevent fraud?

We use identity verification, risk assessment procedures, and other security measures to help protect customers and merchants.

Why do I need to provide a selfie or identity verification?

Identity verification helps protect customers against fraud and unauthorised applications.

How does Easeebuy protect my personal data?

We maintain safeguards designed to protect personal information in accordance with applicable data protection laws.

What should I do if I suspect someone has used my information without permission?

Contact Easeebuy immediately so we can investigate and take appropriate action.

Can small businesses partner with Easeebuy?

Yes. We welcome enquiries from businesses of various sizes, subject to onboarding requirements. You can contact [email protected] for more information.

EaseeBuy Logo and Brand

Is Easeebuy a trademarked Logo?

Yes, our logo is registered and trademarked in Singapore here

Congratulations!

FAQ